Reviews

Real Stories from Real People

Reviews from Valued Customers

If you are still gathering information to make sure we are the right Salem plumbers for your home, we are glad that you came to this page, because we prefer to let our reviews speak for us - and they speak volumes! Take a look at what your neighbors are saying about our services and team. We hope that their stories can help seal the deal for you. Did we recently visit your place? Let us know about your experience as well. We love reading the feedback of our valued customers. Your stories are vital in helping us grow as a company.

Let us know how we did

We’re always looking to improve and would love your feedback.
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    DoneRite saved my day
    "DoneRite saved my day when a pipe burst under my manufactured home and water was pooled up under there like a lake. The owner, Aaron diverted Tyler to me from another job immediately. Tyler arrived in a very short time and took care of my problem. Both Aaron and Tyler were very friendly, polite, and helpful. Great job done by a great company. I will absolutely recommend them to anyone else."
    - Jeanie
    Repeat Customer!
    "They saved my bacon by coming out during a huge family function and unclogging my kitchen drain! Then had them install a hot water heater on a separate occasion and again when I had them install a toilet! They've always been quick, skilled, professional and affordable! I've had them come back a second and third time because each time it's always been DoneRite!"
    - Sue
    I trust him and his work
    "I contacted Erin regarding my tub spout needing replacement. He was able to come and take a look at the problem within an hour of me contacting him in order to get an idea of the needed work. He was able to come back the very next day, first thing in the morning and replaced the spout so that we weren't without the use of our shower. He is the only plumber that I have used to do installations and repairs for many years. I trust him and his work. He has never had to come back to fix anything that he has done. Exceptional work and exceptional customer service!"
    - Monika M. York
    Professional Job. Done Rite!
    "The plumber got in and got it done for a fair price. What more can you ask for. I'm happy!"
    - Jack
    "It went very well. Out of 5 plumbers contacted either by phone or through Angie's List "request for estimate" form on a Friday afternoon, DoneRite was the only one to respond and did so the next day (Saturday). They contacted me via email and set up a rather broad time frame for coming on Tuesday. Tylor called and showed up at the beginning of the time frame, gave an estimate and was ready to go to work when I accepted it. He worked hard for over an hour to replace the old parts with new (which he had with him) and answered all my questions regarding how to turn off the house's water supply (more complicated than I realized)."
    - Becky
    Thanks for getting it Done Right!
    "Needed a plumber to repair a leak from the city water supply to the house. I needed fast response since the leak could have escalated. They provided an estimate and got to work within 2 business days during bad weather stretch. Just in time for Christmas. They cleaned up after themselves and respected the neighbor's property. Thanks Randy for doing a lot of hard work under the house and digging outside the house. They also did great followup testing the water pressure so I could report to the city of salem. Thanks for getting it Done RIght!"
    - Tim Banicks
    My plumbing company for life
    "If you are looking for a great plumbing company you’ve found it with DoneRite. My home warranty company referred me to them. On New Year’s Day sewage baked up in both bathrooms, including the toilets and tubs. The company I called came out and used a rotor rooter machine on it. It cleared my system for one day and then backed up again. A wonderful technician named Alex came out from DoneRite and knew right away that the problem was a gigantic clog deep down in the line. He worked on it with a rooter machine from 8:30 AM until 5:30 PM. I could tell he was determined to get out the clog and would work on it until he solved the problem. The owner of the company, Erin even came out to help him. He finally removed the clog 90 feet down the line. The owner offered to come out the next day and scope the system from my roof to make sure there were no other problems. The final cost was more than fair considering the time they spent. They really cared about my plumbing problems and were willing to go the extra mile. They are my plumbing company for life."
    - Sharon Bolen
    "Very efficient, quick to address any concerns I had during a very extensive project. The work crew, especially Jim, was very efficient and friendly. I highly recommend Donerite Plumbing for your next project or repair."
    - Ruthann
    Awesome experience
    "Our water bill had been increasing over the past few months and thus we suspected a leak. When I contacted DoneRite before noon, they had someone at our home within 2 hours. A leak was discovered directly under our foundation and repaired the same afternoon. Jim was incredibly knowledgeable and also professional. He was great to work with and his courteous manner was a delight. After having had a "not so good" experience with a previous plumbing company, this was a great experience. The cost was less than expected and we have most certainly found our plumbing company for life!!"
    - Steve B
    Superior Service
    "We contacted DoneRight by email on Sunday evening. Had an immediate response stating they would send a plumber out first thing in the morning, which they did. Alex was here first thing Monday morning. Alex is very professional, knowledgeable and has superior customer service. He had our plumbing/drain issues taken care of in no time at all. His work was excellent. Working with DoneRight and Alex was great, they will be who we will call if we need this service again. We would totally recommend them to anyone needing any plumbing services. Their pricing and customer service is fantastic. Thank you DoneRight and Alex!!"
    - Robert & Beverly Garfield
    Best Plumbers around
    "My wife called and left a message on Sunday evening. We didn't expect Monday morning service but we got it. Alex did an amazing job for us. DoneRite plumbing will be our go to plumbers. They are fast , efficient, and fair on their pricing."
    - Robert
    I highly recommend this company!
    "Needed to have water lines and drain re-located in my bathroom. Thanks to Jim & Nathan, it was done perfectly and in less time than estimated. They were both professional and very pleasant to work with. I'm just sorry I can't give more than 5 stars."
    - Dave Thoreson
    Put them first on your list to call for plumbing concerns. Courteous, efficient, explained potential problem & resolution in terms that I could understand. Problem was resolved at an affordable cost. Thank-you Alex & office staff.
    "Put them first on your list to call for plumbing concerns. Courteous, efficient, explained potential problem & resolution in terms that I could understand. Problem was resolved at an affordable cost. Thank-you Alex & office staff."
    - Susan
    Great service
    "They took a next day job. Nobody does that anymore. On time, did a great job, next day, nice people. I will use exclusively and recommend to everyone. Good company."
    - Rsv
    Great service
    "They did a great job! They were able to give me a quick appointment the guys were helpful and they finished the same day"
    - Maria c
    Excellent service
    "I really appreciated the quick and efficient job done by the plumbers, as well as how friendly and knowledgeable they were. They even gave me tips that will help me keep my garbage disposal running better in the future. I highly recommend DoneRight Plumbing."
    - Kathie Best
    Great Company
    "For starters I loved that they gave me a appointment time and not a 4 hour window. Excellent plumber. I needed a faucet replacement and he had some great choices with him. High end and very "smart looking". Also He discovered some under the sink work that needed to be done. Didn't have to call for another appointment. All taken care of at first visit. I highly recommend."
    - Joan
    Would recommend
    "We are very pleased with the service provided by DoneRite. For two days I tried to unplug the kitchen drain pipe. Twice under the house, crawling on my stomach, is no place for a seventy four year old. Charles, with DoneRite, was prompt, efficient, and courteous. There’s no substitute for experience!"
    - Bob
    Repipe and water heater installation
    "I cannot say enough about how pleased we have been with the quality of work and professionalism from everyone at Donerite! I will never hesitate to call them anytime I have a plumbing need! Thumbs way up!!"
    - Jamie Daly
    Recommended!
    "Decided to contact DoneRite due to their highly rated reviews. Glad that I did! They returned my request for estimate with a call within an hour or so. Received update calls when service people might be delayed, but they arrived within the 2 hr time frame scheduled (ANOTHER COMPANY scheduled a 4 hr window, and still didn't make it until the next day, with no calls until AFTER the 4 hrs, AND the next 4 hr reschedule!). Was fortunate that they were able to do the work the same day, right after doing the estimate, which was a great convenience for me! Workers (sorry don't remember names) were friendly, professional, and got the work done quickly. Cleaned up nicely after also. This was my first dealing with DoneRite, which turned out to be a great experience for me!"
    - Miles
    I'm a plumber, not a radio guy
    "The crew came out the same day and fixed the leak in our water main in a VERY efficient way. I was totally blown away, as that the other 3 plumbers I contacted could not even come out for an estimate for 1 to 3 weeks! The leak detector company said we were leaking 4.5 gallons per minute, so a timely repair was necessary, and DoneRite provided that. Thank you Erin Hackney and crew."
    - George Y
    Highly recommend! Professional, problem solvers, reasonable prices
    "I highly recommend DoneRite plumbing! We had a leak limiting us from using our kitchen sink and tub which, for a family with small children, was very stressful. They came for the evaluation the very next day and got to work a few days later after being able to squeeze us in before our scheduled day. The workers were very professional, cleaning up after themselves, every step of the way. They were able to come up with a game plan for our situation in no time and with confidence, when a different company we asked was baffled as to how they would get the job done especially for the price DoneRite was offering. I will make sure to recommend DoneRite to anyone needing plumbing because they offer a wonderful stress-free experience and get the job done right.Excellent work with minimal openings in my drywall. Thank you Done Rite!"
    - Dawn
    Thanks for getting us connected to the City water meter!
    "Travis and his team from DoneRite were very professional and thorough in connecting us to the City Water Meter. They did not a fantastic job and it was pleasure working with the whole team."
    - Sebastian
    So glad we found you.
    "The big job is done and after years of wondering where that pipe was you found it, solved the problem, and all the water from the basement is now going into the pump as it should. Excellent Work and Nice People. Thank You"
    - Betty Derricott
    Success
    "Clogged drain. Frains beyyer than I've ever seen it. Gave suggestions on other concerns I should be aware of and address."
    - Mark
    DoneRite was very professional, friendly, and fast!
    "DoneRite was very professional, friendly, and fast! Lisa explained all their pricing over the phone and our plumber Brad came out within 2 hours to fix a clogged toilet. They have very prompt service and the best prices in town. Brad was able to unclog our toilet quickly and affordably. Thanks for the kind service! We will definitely use DoneRite again."
    - Charlotte N.
    Great people
    "Great service"
    - nathan
    They really cared about my plumbing problems.
    "If you need a great plumbing company, DoneRite Plumbing is it. My home warranty referred me to them. On New Year's Day, sewage backed up in both bathrooms. The first company I called only cleared it for a day. DoneRite identified a huge clog deep in the line and worked tirelessly to remove it. The owner even came out to help. Their dedication and fair pricing won me over. They are my go-to plumbing company for life."
    - Sharon Bolen
    Excellent, prompt response.
    "Out of 5 plumbers contacted, DoneRite Plumbing was the only one to respond and did so the next day. They set up a time frame for Tuesday, arrived promptly, provided an estimate, and started work immediately. Replaced old parts efficiently and answered all questions about the water supply."
    - Becky
    Friendly, professional, and quick.
    "Decided to contact DoneRite Plumbing due to their highly rated reviews. Glad I did! They called within an hour for an estimate, provided updates, and arrived within the 2-hour window. They completed the work the same day, were professional and cleaned up nicely. A great experience!"
    - Miles
    Quick, skilled, professional, and affordable!
    "They saved my bacon by coming out during a huge family function and unclogging my kitchen drain! I've had them install a hot water heater and a toilet on separate occasions. They've always been quick, skilled, professional, and affordable! Each time, it's always been DoneRite Plumbing!"
    - Sue
    Great job by a great company!
    "DoneRite Plumbing saved my day when a pipe burst under my home, causing water to pool up like a lake. They diverted a technician to me immediately, and he took care of the problem quickly. The team was friendly, polite, and helpful. Absolutely recommend them to anyone."
    - Jeanie
    Got it done right!
    "Needed a plumber to repair a leak from the city water supply to the house. They provided an estimate and got to work within 2 business days during bad weather. Just in time for Christmas. They cleaned up after themselves and respected the neighbor's property. Great follow-up testing the water pressure so I could report to the city of Salem. Thanks for getting it DoneRite Plumbing!"
    - Tim Banicks
    I am overjoyed by the service that I received. If I need a plumber I will be calling DoneRite.
    "I am overjoyed by the service that I received. If I need a plumber I will be calling DoneRite."
    - Winnie
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    They fit me in the same day, quickly resolved the problem, and were absolutely great
    "They fit me in the same day, quickly resolved the problem, and were absolutely great"
    - Shannon
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    He also taught me some things about garbage disposals I didn't know before. I would recommend this company!
    "He also taught me some things about garbage disposals I didn't know before. I would recommend this company!"
    - Joni
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    Appreciated the kindness on the phone, in person, by the worker, and even the owner when he swung by to bring a needed part.
    "Appreciated the kindness on the phone, in person, by the worker, and even the owner when he swung by to bring a needed part."
    - Alyssa W.
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    Not only at a reasonable price, but sent a very professional and polite repair man.
    "Not only at a reasonable price, but sent a very professional and polite repair man."
    - Jennifer D.
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    They were professional and got the job done in no time. I highly recommend them for any plumbing needs!
    "They were professional and got the job done in no time. I highly recommend them for any plumbing needs!"
    - Trisha C.
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    Excellent service!
    "Had a great experience in the past with Done Rite and so I knew who to call when I needed help again. Was most impressed with the Gentleman they sent this time,he was fast and solved my problem and talked kindly through a stressful moment. Hard to come by great service people like this. Thank you Jeff!!!"
    - Jennifer D
    Excellent !!!
    "Today, May 25, 2021, a stubborn plumbing problem brought Ryan to us from DoneRite Plumbing. With some extraordinary coordination and help from the owner along with Ryan's expertise the problem was resolved. And for the service received the cost was very reasonable. I definitely will return to DoneRite for any plumbing need."
    - Gary Barker
    Very Professional!
    "Called Donerite plumbing for a clogged drain on my washing machine,Charles showed up early and accessed the problem,after using 3 different snakes he unclogged the drain! He was very professional and did not give up until he solved the problem .Also there rates were very fair."
    - Rick&Trudy Carlson